All orders can be collected in store or shipped directly to you.
If collecting, simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID. Please allow up to 7 working days for collection notification, we may need to order this item in for you. If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.
If you want the item/s delivered directly, the shipping method will depend on your location.
When your online purchase is complete you will receive an email containing your order confirmation and collection details. This email will also include a link which will allow you to track the status of your order.
Returns will be accepted on any merchandise with a major fault returned to our store within a reasonable period as per the Australian Consumer Law. Any other returns are at the discretion of the store.
HOW TO RETURN AN ITEM
Please contact us on 08 9192 1719 or [email protected] if you wish to return an item.
If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection. All products should be returned in their original packaging, with original tags wherever possible including proof of purchase. After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.
However if we determine the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.
91b Guy Street, Broome WA 6725